Customer Care

Check out our FAQ or feel free to contact us.

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Monday-Saturday, 10am-6pm GMT +8 (limited support on weekends)



Do I need to have an account to place an order?

YES, you must have a YEEFU account to place an order. There are many perks if you have an YEEFU account including:

  1. Tracking your order (even after it has been shipped!)
  2. Quicker checkout process (Helpful when we release limited edition stuff)
  3. Viewing your order status and order history
  4. Receiving updates on the latest releases and special promotions.

I forgot my password. What should I do?

Not to worry, all you need to do is click “Forgot your Password?” on the page and you will receive an email and be redirected to a page to create a new password.

I would like to edit or cancel my order. Can I still do this?

Unfortunately, you cannot cancel your order once your order is confirmed. As we have processed the order and processed the payment, we cannot reverse this unless it is a fraudulent transaction. However, you can change the address so if you don’t want it for yourself, I’m sure there is someone you know that you can gift it to!

Can I change my shipping address?

YES, you can. You can only change your shipping address when your order status is either “CONFIRMED” or “IN PRODUCTION”. If the status is “READY FOR SHIPMENT” or “ON THE WAY!” you won’t be able to change the shipping address as the product has already been shipped. Please to your account where you can check your order status. If your order status is confirmed and in production, you can edit your address through following steps.

  1. Login to your YEEFU account, click on “MY ORDER” tab.
  2. Click “VIEW ORDER”
  3. Under the “Delivery & Payment Details”, click on the “Edit” link and change shipping address details
Please note that you can only change your address within the same country that you have chosen at check out. No additional shipping fees will be charged because it is within the same country.

I placed an order but I have not received an order confirmation email yet. When will I get it?

If you have checked out successfully, you would have received an order number and an email confirming your order. If you haven’t received an order confirmation number, it is likely you haven’t placed an order yet. There can sometimes be a delay between this being sent and Yeefu receiving the order, as a guide, please allow up to 24 hours for your orders information to be visible. If you have not received the order confirmation email, please also check your junk folder. Please contact us if you still haven’t received the confirmation email after 24 hours and check on your order for you.

What’s the status of my order?

To see the exact status of your order, to Yeefu website which will take you to “my order” page and you will be able to see the order status.

Order Status Explanations
Order Status Meaning
Confirmed
In Production The YEEFU team is starting production.
Ready for shipment We have finished production! We are ready to ship and you cannot change your shipping address anymore.
On the Way Your order has been shipped out!
Delivered Your order has been delivered to you.
Completed Your order is now complete! We cannot accept requests for refunds anymore.
Refunded Yeefu has processed your refund to your original payment method.
I did not receive my order, what should I do?

Let’s go through the steps below to see what happened.

  1. Ensure that the current date is after the stated campaign delivery date.
  2. Ensure that the shipping address you have provided is 100% correct.
  3. Check if you have received any email/text from our courier on your delivery parcel.
  4. After 30 days from the campaign delivery date, if the parcel is deemed lost due to the fault of our delivery or packing team, we will assist with a refund or replacement (if available).
  5. Contact us to explain the issue and follow the necessary steps to resolve this matter.

I just received my order and some items are defective. What should I do?

We are sorry! Let’s find out what went wrong. Thank you for your patience and understanding.
Defective Product Process:

  1. Double check your order via your customer login portal.
  2. Check the artwork, size measurements and identify the area where the product is defective.
  3. Check that the defect is not within our stated defective tolerance.
  4. Take a picture of the defective area along with a simple explanation of why it is defective.
  5. Contact us explaining the issue and follow the necessary steps to resolve this matter.

I just received my order and some items are incorrect. What should I do?

We are sorry! Let’s find out what went wrong. Thank you for your patience and understanding. Incorrect Size, Product, and/or Quantity Process:

  1. Double check your order via your customer login portal.
  2. Take a picture of the size label and product.
  3. Contact us to explain the issue and follow the necessary steps to resolve this matter. We’ll try our best to have everything resolved as soon as possible.

My order hasn’t shipped yet, can I add another item to it?

Unfortunately, your order cannot be combined once confirmed. You will need to place a new order for your additional items.

The color looks different from the website?

We understand! Colour of products may vary due to studio lighting used and your screen display brightness. Please allow 20% of color variation in real product as compared to actual products. It may appear darker or lighter.

What happens if my item is damaged after washing?

We are sad to hear this. Unfortunately, YEEFU is not responsible for damage incurred by washing or natural wear and tear. To best preserve the quality of your YEEFU apparel, we recommend washing it on a cold cycle, inside out, and without tumble drying. Cool iron on reverse side when needed. By saving energy and protecting the environment, you can give your garments the longest life possible. Also refer to the care labels for detailed instructions.

Where do you manufacture your products?

We have various manufacturing partners who carefully develop, manufacture, produce and pack all our YEEFU products. We work on a sustainable long term partnership with all of them and require all of them to comply with our requirements on:

  1. Fair and Safe Workplace Conditions and Environment.
  2. Continuous Adoption of Ethical and Sustainable Best Practices
  3. Specific Quality Standards, Quality Controls and Operational Excellence based on YEEFU’s requirements.

What countries do you ship to?

Currently, we ship to 14 countries. We are sorry if we couldn’t ship to your country at the moment, we are working hard to ship to more countries in the near future.

How much does it cost to ship to my country?

Shipping costs for your order are always displayed in the order breakdown on the checkout page. Your shipping price depends on multiple criteria, including your shipping address, shipping method and the number of items in your order.

Do I need to pay for duty/tax fees?

All import tax and duty fees are including in the shipping cost to ensure smooth delivery. If you are charged any duty/tax fees for your order, please contact us.

How will my order be shipped?

Your order will be shipped by one of our trusted logistics partners whom we work closely with to optimise delivery cost and faster delivery times.

Customs is asking me for more information. What should I do?

We try our best to work with the customs offices and our logistics partner to ensure they don’t contact you however, customs in your local country may require more information of the receiver before allow it to clear customs. Please check with your local customs on the additional requirements. If you are having trouble, send us a message and we will do our best to assist you.

What happens if the item was “Returned to Sender”?

If your order has been deemed undeliverable by the post and returned back to us, we need to check if the address provided is incorrect. If the address provided is invalid or undeliverable, we will request for you to pay for shipping charges to ship to the new address.

What methods of payment do you accept?

We accept all major Credit cards, including Visa and Mastercard.

When will my card be charged?

Your card will be charged immediately after you have successfully checked out and confirmed your order.

Will I be charged any additional fees?

We'll only charge the total amount shown in your shopping cart (in USD/MYR). However, keep in mind that there may be foreign transaction fees depending on your bank's policies. Make sure to check your bank's transaction fee policies as you'll be responsible for these fees.

My card was charged, but I don't think my order went through. What should I do?

Please contact us as soon as possible. Please provide us the order date and time, order value, and payment method. We'll be able to resolve the issue once we have this info.

How do I return an item?

For confirmed orders, we are sorry to let you know all the Yeefu products are not returnable, exchangeable or refundable. In case of incorrect, missing or defective issues, please contact us.

When will I get my refund?

We will provide refunds within (2) two business days after our team validates your complaint. The refund may take additional processing time depending on your payment method and bank. If applicable, any refund for your order will be processed back to your original form of payment for this order

Payment method YEEFU processing time frame Bank processing time frame Total estimated processing time
Credit Card 2 business days Up to 10 business days Up to 12 business days
Will I be charged any additional fees?

We'll only charge the total amount shown in your shopping cart (in USD/MYR). However, keep in mind that there may be foreign transaction fees depending on your bank's policies. Make sure to check your bank's transaction fee policies as you'll be responsible for these fees.

My card was charged, but I don't think my order went through. What should I do?

Please contact us as soon as possible. Please provide us the order date and time, order value, and payment method. We'll be able to resolve the issue once we have this info.

Are your products authentic?

All of our merchandise are designed, developed and produced with great care and love. All our merchandise go through strict quality control and is 100% authentic. We hope you enjoy the product as much as we enjoy making it, however, if you have feedback, we always want to improve! Please contact us.

Do you restock any of your products?

YEEFU is a print-on-demand e-commerce platform. We aim to reduce wastage from overproduction so we don’t keep additional stock. For most of our campaigns, they are one-off collections which may never be produced again. We believe that you only live once so live it well!