Customer Care

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Monday-Saturday, 10am-6pm GMT +8 (limited support on weekends)



STORE POLICY


YEEFU believes in building a business on sustainable practices. One of these sustainable practices is to only produce merchandise based on the total pre-order quantity in order to avoid wastage. If there is an issue with your order, please contact us within 7 days from the stated campaign delivery date. Any dispute later than 7 days will not be eligible for a return or refund.


We usually categorise issues into three areas:


  1. You did not receive your order.
  2. You have received the wrong size, item and/or quantity.
  3. You have received a defective item.

In most cases, if there is an issue related to the categories mentioned above, we will do our best to resolve it. However, we want to ensure that all claims are fair and reasonable so we will resolve each case within our stated terms and conditions which is followed by general e-commerce standards. Upon dispute, YEEFU reserves the right to make the final decision on all return or refund cases.