Customer Care

Check out our FAQ or feel free to contact us.



PAYMENT


All payments are calculated in USD for international purchases and are based on the current exchange rate of the transaction date between your bank and payment gateway. There may be additional fees attached to USD transactions which your bank may charge as well. For purchases in Malaysia (via the Malaysia site) we charge in Malaysian Ringgit (MYR). There may be additional fees attached to an MYR transactions which your bank may charge based on payment methods and credit card charges.


Credit Card

We accept all major credit cards, including VISA and Mastercard.


Foreign Transaction Fees

Foreign transaction fees may be charged once your payment transaction has been settled. The fees are determined by your bank's pricing and transaction fee policies. For further details of foreign transaction fees, please contact your bank.


Fraud Prevention


We reserve the right to request and obtain credit card information from customers to verify online payment security. If the customer does not provide this information or if any transactions are found to be fraudulent, we reserve the right to cancel the order as well as the customer's account. The requested information will be strictly confidential and used only for verification purposes.


Refunds


All refunds will be credited to your original form of payment and may take additional processing time depending on your payment method and bank. Please see estimated process times for refunds below.


Payment method Yeefu processing time frame Bank processing time frame Total estimated processing time
Credit card 2 business days 5 business days 7 business days